RV Motor Home
Winnebago Rialta Motor Home RV Winnebago/VW Rialta Motor Home If you plan on buying one of these, READ THIS FIRST I bought mine on 4-28-2000. So far as of May 25,2000 I haven't beenable to use it at all. On the way home from the Winnebago Dealership that I bought it from,the check engine light came on. I looked in the warranty pack that comes withthe new home and found that this was a problem for the Volkswagen people. Thewarranty states I could go to any Volkswagen dealer in the U.S. to have thewarranty repairs done. DON'T YOU BELIEVE IT!!!! I phoned all the VW dealerships in the Capital District(Albany NY) and none of them would work on the vehicle. After getting in touch with VW customer relations, the closestdealership was 125 miles away, that's a 250 mile round trip to have the problemchecked. I complained to both VW and Winnebago about this, and they just didn'tseem to care. The Winnebage stooge even told me that is not what the warrantysays, like I can't read!!!. I finally got an appointment with the VW dealer inOneonta NY (125 miles each way) on May 17, 2000, that's right, 20 days from thetime I bought the vehicle. I left the vehicle there on May 17, 2000 to have thefollowing problems fixed. Check Engine Light Engine Overheating light blinking with coolantloss in my driveway The power door locks didn't work at all Thewindshield rubber seal was coming off and inside the window the plastic waspoping off The right side running board feels and sounds like it is about tocrumble. The screen in the entrance door is coming apart Thepanels under the doors and just behind the doors had paint runs that lookedlike something my 12 year old had painted. Missing door seal near thelatch On May 22, 2000 I picked up the vehicle. The door lock wiring hadbeen burned beyond recognition, they fixed that. They replaced the O2 sensorwhich shut off the check engine light. They repaired leaking coolant lines atthe transmission. The rest of the stuff was either on order, or needed to beapproved by Winnebago. I was kind of satisfied that at least it was driveablenow. Well not quite. On the way home from the dealership, about 25 milesup the road, the check engine light came back on. We also noticed an odor and apst - pst - pst noise when we stopped for coffee. Seems like now the vehiclehas an exhaust leak, wonderbar!!!!. In the meantime I called the VW repairshopin Oneonta, and hopefully will be able to bring it back down in a week or twoto have it checked out and the other warranteed items replaced. For now it sitsin my driveway, 4 or 5 weekends gone without being able to use it. The customer relations gal at VW at least seemed to care, and did getme a VW dealer to work on it, but the winnebago people are simply fools. Theycould give a darn less about my problems. I phoned them on May 24, 2000 andasked if I could simply get a replacement vehicle (Read Lemon). The answer waswe don't replace vehicles. I now have about 500 miles on it, all driving fromthe selling dealer, and to and from the repair shop. I am now contacting alawyer concerning the lemon law. The vehicle has been basically out of servicesince the day I bought it. Counting today May 25, 2000, that's 28 days. By the way, I hold no ill against the VW dealership in Oneonta, theyhave been more than helpful in at least trying to work on the vehicle for me. Isimply dread driving all that way every time I have a warranty problem, majoror minor. I will continue the saga in the next few days, after I talk to anattorney. In the meantime, think twice about buying a Rialta. Call all your VWdealerships locally and make sure they can work on it. Get a list ofdealerships that can work on it nationwide if you plan on going anywhere otherthan to the local market. June 7, 2000 Update: VW sent a tow truck to my house on June 2nd. Thedriver never saw a Rialta before and said they would guarantee damage freetowing. He suggested it be flat bedded to the dealer, but he didn't want to doit as he thought it may be too tall for the underpasses. Hmmm I thought theywere sending a flat bed in the first place, so did VW. On June 6th they finallysent another towing company to see if they could tow it to Oneonta, N.Y. Thisguy is a heavy equipment mover, so he suggested it be put on a low boy trailer,the same type of trailer they mover heavy equipment with. The only problem is,they are too busy during the week, so they hopefully will pick it up on Fridayevening June 9th and bring it to the dealers on June 10th. Well maybe I willget to use this thing for 4th of July with much luck. In the meantime I received a list of VW dealers that will actuallyperform warranty service on the Rialta. There are only about 40 in the entireU.S. - Remember the warranty states "Any Volkswagen Dealer" This reallygives me confidence for a long trip huh?. Some states don't have any!!!. Sad thing is, if I lived in Oneonta NY, I never would have found thisout until I was in the middle of that long trip to Colorado. I bet there arequite a few owners out there who are lucky enough to be living close to aservicing VW dealer that don't know about this. All along Winnebago is the oneat fault here. June 9, 2000 - The Rialta was picked up and towed to the VW dealer inOneonta, NY June16, 2000 - Still waiting for the repairs to be made and theRialta returned to me. June 18, 2000 - Still waiting, it has been 9 days since it was towedto Oneonta, NY The saga will continue when (if) the Rialta is returned to me inrunning order. June 21, 2000 - The Rialta was delivered to my house. Everything thatwas broken, seems to be fixed. The VW Dealer in Oneonta, NY is excellent. Wehave only taken it on local trips, but the check engine light seems to bestaying off, so far. We will be taking it on a 4 day trip (about 1500 miles)next week. I just hope that if it breaks down, there will be a VW dealer thatwill work on it with a few miles (Ha Ha!!) June 25, 2000 - We decided to make the trip shorter, no confidence ingetting it repaired if had a breakdown. Put about 700 miles on it. Thank God,no breakdowns. I will keep everyone informed on a weekly basis. August 24, 2000 - Still in a holding pattern -- Went to GloucesterMA. this weekend. Checked the list of VW repair centers, but found no VW shopscapable of doing any repairs in NEW ENGLAND. So the Rialta sits in thedriveway. We took to car and stayed at a motel. We are seriously considering doing some planters and maybe some mulcharound the outside of the Rialta. What the hell, if it is going to become apermanent fixture in the driveway, we may as well make it look like it belongsthere. September, 2000 THE END !!!!! VW has refunded the entire purchase price including taxes andlicense fees and Attorney fees .. Questions or comments can beentered on our Rialta Bulletin Board Click here for the Message Board withcomments from owners Any comments on Rialta or Winnebago, you can email me at mailto:dscott2@nycap.rr.com Trail - Lite seems to have a great floor plan andreliable service Check it out at: http://www.trail-lite.com/b+floorfr.asp RV travel just gotRV Travel with a Purpose… RV Care-A-Vanners -- Habitat for Humanity Int'l 1 RV Travel with a Purpose… RV Care-A-Vanners RV travel just got better! Habitat for Humanity International’s RV Care-A-Vanner program offers anyone who travels in a recreational vehicle the opportunity to make a difference — and have fun while doing it — by helping build houses with families in need. The RV Care-A-Vanner program welcomes people of all ages and from all walks of life who are ready to pick up a hammer and help change lives. No Experience Necessary Every RV Care-A-Vanner building project is a unique and rewarding experience. 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